NEAR

Support

Need help with NEAR? Email emrsimsek15@gmail.com and we will get back to you as soon as we can. It helps to include your iPhone model, iOS version, and roughly where you were walking.

Frequently asked questions

The guide is not speaking when I reach a place.

NEAR needs location access to know where you are. Open Settings → NEAR → Location and allow access. Also check that a walk is running.

It does not hear my questions.

Allow microphone and speech recognition access in Settings → NEAR. If you muted the guide with the microphone button on the main screen or lock screen, tap it again to let it listen.

How do I stop it listening?

Tap the microphone button on the main screen or on the lock-screen card. The guide remembers this choice between walks. The microphone is never open outside a walk.

How do I manage or cancel a subscription?

Subscriptions are handled by Apple. Open Settings → your name → Subscriptions on your iPhone. For refunds, use reportaproblem.apple.com.

How do I delete my data?

Deleting the app removes everything NEAR keeps on your phone. We do not hold personal data on our servers; see the Privacy Policy for details.